Get in touch to discuss your project and find out how we can help you succeed with Magento.
Extension advice, installation and configuration. General troubleshooting, bug fixes, upgrades and security patches.
Our team of experts can help you optimise your website to ensure the best experience for visitors, resulting in increased conversions.
We’ll monitor the performance and security of your website, using the latest technology and an experienced team of specialists.
With over 14 years experience with Magento / Adobe Commerce, you can rely on us for qualified advice.
Let us perform a health check on your site and report on any vulnerabilities and potential improvements.
Developers will find solutions to any bugs in your site to make sure that its running optimally.
The Magento Support Package is billed (for the 2 hour minimum) in advance per calendar month. For example, November’s support will be billed during October. Any hours in addition to the 2 hour minimum will be billed at the end of the month. For example, November’s overages will be billed at the beginning of December.
Casual support and development will be scoped and quoted by a Magento / Adobe Certified Developer. A 50% payment is required before work commences with the balance payable upon completion and sign-off.
Yes. We can scan your site for malicious code and clean it up. We’ll investigate the source of the hack and take steps to prevent it happening again.
Response time for Magento Support Package customer’s is typically half an hour. If it’s an emergency you can expect us to address the problem within 15 minutes. Additionally, your tasks will be scheduled ahead of casual work orders submitted by clients who do not have a Support Package.
No. There is a 3 month minimum as the the Magento Support Package is not intended as a discounted rate on casual work but as ongoing support or support for a specific project. Additionally, there are costs associated with the package (e.g. the project management tools, 3rd party monitoring, etc) and the 3 month minimum commitment ensures that we can offer clients the best rate possible.
Yes. Our Magento Support Package is a cost effective way to complete a specific project such as optimising / improving or upgrading your Magento site. Please keep in mind the 3 month minimum commitment.